Support

eFoilCrew

Help for the web platform lives inside the app, under Help once you are signed in at efoilcrew.com. It covers uploading rides, pairing a watch, spots, gear setups and account settings.

eFoilCrew for Garmin

The watch app is installed from the Garmin Connect IQ store and paired from your eFoilCrew account settings. If a ride recorded but did not appear in your account, the two things worth checking first are that the watch has synced with Garmin Connect since the ride, and that the paired device is still listed and not revoked in your settings. The device guide lists every Garmin model the app runs on.

A ride is never lost because of a pairing problem. The watch always writes the full activity to the device itself, so the session can be exported from Garmin Connect as a FIT file and uploaded to eFoilCrew by hand.

Reporting a problem

When something is wrong with a specific ride, include the date and approximate time of the session, which device recorded it, and the email address on the account. That is almost always enough to find it.

What we collect and why is set out in the privacy policy, and the rules of use in the terms of service. Both name FoilNexus LLC as the operating entity.

• To request a copy of your data, or to have your account and its data deleted, email contact@foilnexus.com from the address on the account.
• To revoke a paired watch, use the devices list in your eFoilCrew account settings. Revoking stops all further uploads from that device immediately.
• To report a security vulnerability, email security@foilnexus.com. Please do not open a public post about it first.