A real person reads it.

eFoilCrew

Help for the web platform lives inside the app, at efoilcrew.com/app/help once you are signed in. It covers uploading rides, pairing a watch, spots, gear setups and account settings.

eFoilCrew for Garmin

The watch app is installed from the Connect IQ store and paired from your eFoilCrew account settings. If a ride recorded but did not appear in your account, the two things worth checking first are that the watch has synced with Garmin Connect since the ride, and that the paired device is still listed and not revoked in your settings. The device guide lists every Garmin model the app runs on.

A ride is never lost because of a pairing problem. The watch always writes the full activity to the device itself, so the session can be exported from Garmin Connect as a FIT file and uploaded to eFoilCrew by hand.

FoilNexus TestPilot

TestPilot is in development. Pilot inquiries and questions about the program go to contact@foilnexus.com, or read what it does first.

Reporting a problem

When something is wrong with a specific ride, include the date and approximate time of the session, which device recorded it, and the email address on the account. That is almost always enough to find it.

What we collect and why is set out in the privacy policy, and the rules of use in the terms of service. Both name FoilNexus LLC as the operating entity.

• To request a copy of your data, or to have your account and its data deleted, email contact@foilnexus.com from the address on the account.
• To revoke a paired watch, use the devices list in your eFoilCrew account settings. Revoking stops all further uploads from that device immediately.
• To report a security vulnerability, email security@foilnexus.com. Please do not open a public post about it first.

eFoilCrew carries content written by riders: profiles, posts, forum threads, comments, spot reports and photos. If you see something that breaks the acceptable use policy (harassment, hate, spam, sexual content, threats, or anything illegal), report it to contact@foilnexus.com.

Include a link to the content or the rider's profile and a short note on what is wrong with it. Reports come ahead of other support email. Content that breaks the policy is removed, and accounts that repeat it lose access. If someone is contacting you and you want it to stop, say so in the report. We can suspend or remove the account, and we will if it does not stop.

Copyright complaints follow a separate process, set out in the DMCA policy.